How to call 119 in case of emergency
In Japan, to ask for an ambulance or call the fire department you need to dial 119. The operator will answer your call in Japanese. Please speak clearly and slowly.

Click here for some samples of conversation
Ambulance
Fire Department

Important remarks:
If possible, make your call from a fixed telephone line or public telephone booth. In case you call from a mobile phone, please observe the following remarks:
1) Sometimes it is difficult to contact the Fire Department responsible for the area where the disaster is occurring. That’s why it is important to inform the exact location of the incident, address, name of the city/ district/ village, etc. (this problem will not occur if you call from a fixed line or public telephone).
2) It is possible that the person who answers your call doesn’t know the area of the incident very well. Compared to a call made from a fixed phone or public telephone booth, it is more difficult to define to which fire station the communication should be transmitted. This is why it is important to inform with details the exact location of the incident.
3) Try to use the closest fixed or public telephone booth. These telephones will put you in contact directly with the fire department in charge of the place of the incident.

How much will I be charged if I call an ambulance?
In Japan you will not be charged if you call an ambulance. The ambulance will rescue you on the place of the incident and take you to the hospital.

Disaster Prevention Training Center
Smoke Simulation Room: in a room filled with white smoke, visitors experience the situation of a fire and should try to find the way to the exit. Generally, people get worried about how to extinguish the fire and forget to find a way to escape. Before it is too late, try to establish beforehand ways of escaping from a fire at your house or place of work in case a fire happens.
Fire Extinguishing Simulation Room: In this corner, the scene of a fire appears on a screen and the visitor should try to extinguish the fire using a water fire extinguisher.
Earthquake Simulation Room: in this corner it is possible to experience various degrees of earthquake intensities. Visitors also receive orientation on what to do when an earthquake occurs.
First-Aid & Emergency Rescue Simulation: using training dummies, the visitor can acquire basic first-aid training and learn what to do in case of emergency.
Mini-theater: this mini-theater shows preventive measures to be taken in case of fire and natural disasters.
Practicing How to Call the 119: To call an ambulance or the fire department, you need to press 119. In order to give the correct information, it is good to leave a memo close to your telephone appliance containing the correct way of transmitting the message to the operator. In case you call from a mobile phone, it will be possible to communicate only with the Fire Headquarters. However, it will not be possible to contact the Toyota Fire Department directly. Please inform the operator in details where you are, why you are calling and how the situation is.

Opening Hours
9am to 4:30pm

Closed Days
Mondays (opened on National Holidays)
Year-end holidays (December 28 to January4)

Entrance fee
Free

Visits in Groups
Groups with more than 10 people should make a reservation in advance. Individuals or small groups are not required to make reservations.